SHOPPING INFORMATION

Yes, we do not charge for shipping or any extra fees if the payment is made through any of the Online, Debit card, Credit card or UPI payment methods.

But for COD i.e. Cash on delivery orders, we charge Rs. 70 extra fees as convenience charge because we are a part of “Digital India” movement of Mr. Narendra Modi, Hon. Prime Minister of India.

Also, for orders above Rs. 2500.00 as well as for international orders, COD is not applicable.

Once the order is placed with us, one of the procurement executives will confirm order through phone or WhatsApp and forward to processing.

The order is packed and dispatched in maximum 4 working days and reach to you within 5 working days. For the products marked with “Make to Order” label, number of days for delivery differ at large scale.

Kindly ready Delivery Policies before ordering or claiming a dispute.

Once the product is ordered, you will receive mail for order confirmation and one of our procurement executive will confirm order through phone or WhatsApp before processing. You will be informed about the product status and number of days it will take to deliver the product.

When the order is shipped, you receive a tracking ID to track the shipment for your convenience.

Because we believe in “Going Green”, we have recently stopped sending printed invoices of the order and send you the invoice through WhatsApp and mail for your convenience.

Your order is shipped in reused corrugated, but safe and secure packaging. Though it doesn’t look so attractive, it’s your step towards green planet. Remember, if nature lives, we live!

You can also find your invoices stored at “My Account” section of your account or request us for another copy of invoice at namaste@kolhapurimandai.com or +91 9999 76 3838

Yes, we have started to ship internationally with the new shop. We send your product through the courier partner of your convenience.

There are no extra or additional prices set for international customers. We, aiming to enhance the original market of Indian handicrafts offer you the same prices we are offering in India. Just you need to bear the shipping costs.

We charge various flat shipping costs for various regions. You can let us know about the preferred courier service for your order through mail on orders.kolhapurimandai@gmail.com or WhatsApp on +91 9999 76 3838

For any defect found by default in the delivered product, Kolhapurimandai™ assures return or the refund.

Returns and Refunds are limited to number of days and are valid only for unused products.

For more, please Read Terms and Conditions and Refund Policy.

To reach us for any complaint, inquiry, grievance or issue, please feel free to contact us on the provided details.

  1. Contact us through Contact us section on https://kolhapurimandai.com
  2. Call us on +91 9999 76 3838
  3. Write to us at namaste@kolhapurimandai.com or kolhapurimandai@gmail.com
  4. WhatsApp us on +91 9999 76 3838
  5. Meet us at 1907 E Rajarampuri LN11 Kolhapur (MS) India, 416008

PAYMENT INFORMATION

If you choose payment through Net Banking, Credit or Debit cards, the payment is deducted immediately from your bank account if all the conditions are satisfied.

We use payment gateways of Razor Pay and Pay Pal for online transactions. You receive payment confirmation only from these partners. Ignore any other banking transactions or calls except from these partners. Even Kolhapurimandai.com executive won’t ask you for any banking details or codes from any call dialed except from +91 9999 76 3838

Wishlist section of your account holds all the products you wish to keep eye one for safer transactions in future.

The prices of the wishlist section are subject to change without prior notice.

The product you see in the picture on the website or in advertisement may slightly differ from the actual product due to the lighting and enhancements used during photography.

But, the standard accessories and parts shown in the products are the part of the delivered products

Yes, you have rights of cancelling your order anytime withing the period of receiving it.

Once you receive your order, you need to initiate return within 10 days of receipt to receive refund. The product should be unused to return.

For more, kindly read our Return and refund policy.

If you have registered your account, you receive your auto-generated password in your registered mail account and you can access your account using the same credentials.

You can find your sales receipts there in your account section. You can download them anytime you wish.

To return your item, you just need to register you request through WhatsApp or call on +91 9999 76 3838 and send your product through any convenient courier on the address –

Kolhapurimandai,
Trichulin Business Ventures Pvt. Ltd.
1907 E Rajarampuri LN 11, Kolhapur, 416008

You need not pay the courier, you can make “To Pay” and send it. We will refund your money in 5 working days from the date of receiving product.

Please read “Refund and Return Policies” before claiming return or refund.

The products marked as “Out of Stock” are restocked when crafted. Sometimes, abnormal weather conditions, availability of raw material affect the production and hence are kept in “Out of Stock” state.

But, be sure, products will be back in your service. Some products can also be ordered even if they are not in stock. Kindly go through the delivery policies to understand such scenario.

The products which are categorized under MTO (Make to Order) section take variable timings for the production. The time required from Production to Shipping varies based upon external conditions. Kolhapurimandai™ does not assure fixed delivery timing for the MTO products.

For any assistance regarding this topic or to confirm timing before ordering please contact +91 9999 76 3838