OUR DELIVERY POLICY

  1. Your pack shipment

Packages are generally dispatched within 4 working days after receipt of payment and are shipped via India-Post with tracking and drop-off without signature. If you prefer delivery by Other Tied-up Courier Facilities with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

2. Are there any hidden costs (sales tax, octroi etc) on items sold?

There are NO hidden charges when you make a purchase on Kolhapurimandai. List prices at checkout are final and all-inclusive. The price you see on the Checkout page is exactly what you would pay. You sometimes need to pay GST if applicable.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy.

3. How would I return an item?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

4. What do the different tags like “In Stock”, “Available” mean?

In Stock’
For items listed as “In Stock”, we will mention the delivery time based on your location pin-code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take maximum 1-2 weeks depending on the location.

‘Available’
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Preorder’ or ‘Forthcoming’
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

‘Out of Stock’
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

‘Temporarily Unavailable’
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

‘Permanently Discontinued’
This product is no longer available because it is obsolete and/or its production has been discontinued.

‘Out of Print’
This product is not available because it is no longer being published and has been permanently discontinued.

5. Does Kolhapurimandai deliver internationally?

As of now, Kolhapurimandai doesn’t deliver items internationally except for few locations in Singapore, Switzerland, Europe, US and all locations in UAE

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and many other countries, but please ensure the delivery address is in India.